bulk orders -
discounts for orders over £5,000
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Payments are made through thawte
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Our terms and conditions apply to all transactions on the Voucherswork Web Site. When you place an order on this Web Site you agree
to be bound by these terms and conditions. Please read through them carefully before placing an order and print a copy for your
future reference. The terms and conditions may be revised from time to time at our discretion. These changes will apply to any
subsequent orders received. You can see an up-to-date version at any time by visiting the Voucherswork Web Site.
| 1 |
Users are entirely responsible for maintaining the confidentiality of their password and account details.
If you believe that your password has become compromised you should contact us as soon as possible and (subject to security
checks) we will change your password. Furthermore, users are entirely responsible for any and all activities that occur under
their account. We will not be responsible to you if there is unauthorised access to your account and/or unauthorised account
activity as a result of your password becoming compromised, unless the compromise is our fault. |
| 2 |
You agree to notify us immediately of any unauthorised use of your account or any other breach of security. In
addition, when you contact us via the Internet, you agree not to do any of the following:
Interfere with or disrupt networks connected to the Voucherswork Web Site or violate the regulations,
policies or procedures of such networks.
Attempt to gain unauthorised access to the Voucherswork Web Site, other accounts, computer systems or
networks connected to the Voucherswork Web Site, through password mining or any other means.
Violate any applicable laws or regulations including, without limitation, laws regarding the transmission
of technical data.
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| 3 |
We have no obligation to monitor the Voucherswork Web Site or any user's use thereof or retain the content of
any user session. However, we reserve the right at all times to monitor your use of the Voucherswork Web Site to ensure compliance
with these terms and conditions. We also reserve the right to monitor, review, retain and/or disclose any information as necessary
to satisfy any applicable law, regulation, legal process or governmental request. |
| 4 |
Our web site may contain links that make it easy for you to visit other sites, which might be of interest to you.
If you use the links to leave our web site and visit a site operated by somebody else, you should note that we do not have any
control over that web site. Accordingly, we cannot be responsible for the protection and privacy of any information, which you
provide while visiting such sites. You should exercise caution and look at the privacy statement applicable to the web site in
question. |
| 5 |
The padlock symbol you can see at the bottom of your browser screen is proof that you can use the Voucherswork Web
Site in total security. All the information you enter on this site is encrypted, making it virtually impossible for it to be
intercepted by anyone as it is sent over the Internet. |
Payment
| 1 |
The price you pay is the price displayed on this Web Site at the time we receive your order. Whilst we make every
effort to ensure all prices displayed are accurate, errors may occur. If we discover an error in the price of goods you have
ordered we will inform you as soon as possible and at that stage you will have the option of reconfirming your order or cancelling
it. If we are unable to contact you, we will treat your order as cancelled. If you cancel and have already paid, you will receive
a full refund. |
| 2 |
We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are
negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. |
General
| 1 |
The Voucherswork Web Site is provided by Projectlink Motivation Limited. |
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Calls to and from the Voucherswork Helpline may be monitored and/or recorded for training and security purposes. |
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We do not accept liability for any personal injury, death (excluding death or personal injury resulting from our
negligence), loss or damage of any kind whatsoever whether under this contract or caused by any act by us, our employees, agents
or subcontractors in connection with this Web Site or the supply of goods or services. |
| 4 |
The contract between us shall be governed by the laws of England and Wales and any dispute between us will be
resolved exclusively in the courts of England and Wales. |
Returns Policy
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In the unlikely event that any items you receive are damaged, you should contact the Voucherswork Helpline
immediately for advice on 0208 614 5893. (Mon - Fri 9:00am to 5:00pm) |
| 2 |
Please do not return goods until instructed to do so. If you are requested to return your goods please ensure
that they are securely packaged. Please also provide a full description of the fault and return the defective item to the
address specified by us. |
| 3 |
Under the The Consumer Protection (Distance Selling) Regulations you have the right to cancel your order and
return the goods within 7 days of delivery, for no reason at all. You will receive a full refund within 30 days of us receiving
your notification to cancel. This does not apply to goods that have been personalised or made to your specification or
audio/video recordings or computer software, which has been unsealed by you. Neither does it apply to perishable goods,
newspapers, periodicals or magazines. If you wish to cancel, you must inform us in writing within seven days of delivery of
the goods. You must take reasonable care of the goods and not use them. Goods should be returned to us, at your expense, within
21 days of notifying us of your wish to cancel. |
Privacy Policy
Please refer to our Privacy Policy
Security Policy
At Voucherswork, we take security very seriously, and make shopping online as safe as in any store.
Your browser will go into secure mode as soon as you click to go into the 'checkout' - in other words, before you enter any credit
card details. You can check that you are shopping in a secure environment by looking for either a locked padlock icon, or an image
of a key in the grey bar at the bottom of your browser screen.
Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code
combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the Internet.
If you are using one of the more recent browser versions, our site supports 128 bit encryption, therefore keeping your details as
safe as possible at all times.
We only accept orders that are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing
personal information using an un-secure connection.
Quality Policy
| 1 |
It is the objective of Voucherswork to delight our clients by ensuring that products and services designed,
developed and delivered to our customers meet or exceed their requirements and expectations. |
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We believe that the most cost effective way of achieving this objective is by doing every task Right First Time
and each of us should strive towards this ideal. |
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To help us achieve this, Projectlink Motivation Limited - the operators of Voucherswork - operates a Quality
Management System, which includes the requirements of BS EN ISO 9001: 2000. |
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It is the responsibility of every member of staff to review and follow the Projectlink Motivation Limited Quality
Management System and to make suggestions for improvement as part of everyday working practice. |
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It is the responsibility of each Manager and Director to ensure that all personnel reporting to them are aware of
the requirement to carry our their work in accordance with the Quality Management System. |
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It is the responsibility of the Quality Manager to ensure by audit and review, that this system is being
implemented and is effective.
Having a documented Quality System does not of itself ensure that work practices conform to it. We supplement our continuous
efforts to improve the process with regular internal audits of all departments. These concentrate on conformance to the documented
processes and practical observations from the implementation perspective.
Every department is audited at least twice per annum, and our BS EN ISO 9001: 2000 accreditation is audited twice annually
by the BSI. |
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